Shipping & FAQ

SHIPPING

All shipping rates are carrier-calculated. All packages are carefully wrapped to ensure your newest stories arrive safely.

PROCESSING

All orders are shipped within 2-4 business days. We ship twice a week on Mondays and Thursdays. Any potential shipping delays will be announced on our site so you are aware ahead of time. 

RETURNS

We do not accept returns, but if your order arrived with an unexpected issue, please contact us within three days at spiralbookcase@gmail.com and we will be happy to address the issue. 

PRE-ORDERS

Arrival time varies based on each product, so please read the product page carefully. Payment is always required for pre-orders. Rarely, our distributors will have made a mistake in the number of items available or the timeframe in which they will ship. If this occurs, we will inform you just as soon as possible.

LOST OR STOLEN PACKAGES

We cannot be held responsible for lost or stolen packages, though we know how frustrating it is, and are happy to assist you in filing a claim if we can. 

SPECIAL ORDERS

Looking for a book that we don't have? Send us an email at spiralbookcase@gmail.com and we will do our best to assist you!

TRADES

In the Philadelphia area and looking to trade in some interesting books in excellent condition? We offer trade credit for your used books that can be used toward 100% of used books in the shop or 50% of new used. Please stop by the shop with no more than two boxes of books, and we'll get you started! Please note we do not outright buy books.

AUTHOR READINGS & OTHER EVENTS

Interested in reaching out to us for an event? Please contact us at spiralbookcase@gmail.com. Please keep in mind we are a very physically small shop, so we may not be able to accommodate your request, though we'd love to hear about it!